FAQ

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General

Who can place orders in the amiea shop?

Orders can only be placed by users who have a shipping address in one of the EU countries (except for Switzerland, Spain and France) and Norway.  To visit the shop for US and Canada, please go click on the region selector in the upper part of the shop.

Do I have to pay taxes on my purchase?

In the amiea shop you can make a purchase with or without a VAT number. If you have a valid VAT number, we will only charge the net price. If you don’t have a VAT number, we will charge the gross price. Every customer will receive a receipt, accounted according to the mentioned options.  

Payment

Which payment methods can I choose from?

At the moment you can use one of the following payment methods:

  • Kreditkarte (Visa, Mastercard und American Express)
  • PayPal
  • Bancontact
  • Card Bancaire
  • iDEAL
  • Klarna
  • Sofortüberweisung
  • Dankort

Why can’t I see the payment method I prefer?

Some payment methods which are connected to a banking card (for example Bancontact or Carte Bancaire) will not be displayed in the selection of payment methods. Just enter your card number and the system will recognize it as an available payment method. You will find other payment methods available in your country (like PayPal) in the right tab of the payment method selection.

My payment process failed. What can I do?

Please try placing your order once again, to make sure that a system failure did not occur. If you still cannot proceed with your payment, please contact your banking provider to check, to make sure your payment is not being blocked by them.
In case it still does not work, please contact us via support@amiea.com for further assistance.

How and when will I receive my receipt?

You will receive your receipt per email, this might take a few days.

 Taxes and VAT

What kind of VAT-number do I need?

For a purchase within the European Union you need a European VAT-number. Otherwise, VAT will be calculated in the country of dispatch.

VAT-number format

Please type your VAT-number in the following format: YY123456789. Use your country code without a space behind it and up to 12 numbers.

There is a warning message, that my VAT-number is not valid.

If you have a valid VAT-number, but our VAT checker rates it as not valid, please contact our support support@amiea.com

Why do I still see the gross price, even though I have a valid VAT number?

The VAT is being checked in relation with the shipping country. If you entered a valid VAT number, but did not save an address in your account, you will see the gross price until you proceed to the shipping details during the checkout process.

Shopping

How can I check the availability of a product?

In our shop you can only see products, which are on stock.

I have a discount code. How can I use it?

You can add your discount code to your purchase in your shopping cart. You can do it while shopping and add further products to your cart or do it before proceeding to the checkout process.

How can I cancel my order?

To cancel your order, please contact us via support@amiea.com

 Account

Can I place an order as a guest?

Currently only registered users can place an order.

I forgot the password for my account. How can I restore it?

A password is not needed. Enter your emailaddress and you will receive a 6 digit code. This code is valid one time only. For each log in you can create a new code. With this you do not have to remember your password anymore.

 Shipping & Returns

How much does the shipping of my purchase cost?

For EU and US we offer free shipping from 200€/$200 for all purchases.

For orders under 200€/$200 we added 20€/$20 shipping costs.

What are the shipping options?

Your package will be delivered by the UPS.

How long will my shipping take?

Your purchase is normally processed within 24 hours, so your package should be delivered within 5 - 7 working days. Please note that due to the current Covid-19 situation there might be a shipping delay.

How can I track my order status?

You can only track the shipping status of your order. Please use the tracking ID that we will forward to you after transfering your purchase to the UPS.

Service

When can I return an item?

As the Amiea shop is a B2B shop only. The right of withdrawal does not apply. Of course, damaged, faulty or wrong delivered goods can be returned. In this case please contact us via support@amiea.com

How long is the warranty period for Amiea products?

Any new Amiea device (system, machine, control unit or footswitch) has a warranty of two years. If you submit a justified warranty claim during this time, your product is eligible for a 1:1 replacement or repair. Warranty claims will be processed within 24 hours after receipt of the claim. If the claim is justified, the replacement will be shipped, or a repair order will be issued.

If your purchased Amiea device is defective and is not eligible for warranty, as the warranty has expired, you can turn in your defect device and we’ll offer you a new or a refurbished unit at a very attractive price. Get in touch with us via the contact form to find out more about your options.

How to return Amiea devices for repair or replacement?

To return a defective device to our service center, please fill in the contact form and send the device to our repair service in Berlin.

MT.DERM GmbH
Repair Service
Blohmstraße 37 – 61
12307 Berlin, Germany
E-Mail: rma@mtderm.de

How can I return devices for disposal?

For professional disposal, please send the device to MT.DERM GmbH, Entsorgungsservice, Blohmstraße 37 - 61, 12307 Berlin, Germany.

How to contact amiea for support?

Contact us via support@amiea.com for further assistance and we'll get back to you for further assistance.