FAQ

General

Who can place orders in the amiea shop?

Orders can only be placed by users who have a shipping address in one of the EU countries (except for Switzerland, Spain and France), Norway or United Kingdom. To visit the shop for US and Canada, please go to shop.amiea.com/us

Do I have to pay taxes on my purchase?

In the amiea shop you can make a purchase with or without a VAT number. If you have a valid VAT number, we will only charge the net price. If you don’t have a VAT number, we will charge the gross price. Every customer will receive a receipt, accounted according to the mentioned options.

Payment

Why can’t I see the payment method I prefer?

Some payment methods which are connected to a banking card will not be displayed in the selection of payment methods. Just enter your card number and the system will recognize it as an available payment method. You will find additional payment methods available in your country (like PayPal, Klarna Sofortüberweisung) in the right tab of the payment method selection.

My payment process failed. What can I do?

Please try placing your order once again, to make sure that a system failure did not occur. If you still cannot proceed with your payment, please contact your banking provider to check, to make sure your payment is not being blocked by them.
In case it still does not work, please contact us via support@amiea.com for further assistance.

How and when will I receive my receipt?

You will swiftly receive your receipt by email.

Shopping

How can I check the availability of a product?

In our shop you can only see products, which are on stock.

I have a discount code. How can I use it?

Just add your discount code to your shopping cart. You can do it while shopping or when you are about to start the checkout process.

How can I cancel my order?

To cancel your order, please contact us via support@amiea.com

Account

Can I place an order as a guest?

Currently only registered users can place an order. Please create an account here.

I forgot the password for my account. How can I restore it?

Go to the login page and click the “Forgot password?” button. Then follow the instructions to restore your password.

Shipping, Warranty & Returns

How much does the shipping of my purchase cost?

Free shipping within Europe.

What are the shipping options?

Your package will be delivered by the UPS.

How long will my shipping take?

Your purchase is normally processed within 24 hours, so your package should be delivered within 5 - 7 working days.

How can I track my order status?

You can track the shipping status of your order. Please use the tracking ID that we will forward to you after transferring your package to the UPS.

When can I return an item?

As the Amiea shop is a B2B shop only. The right of withdrawal does not apply. Of course, damaged, faulty or wrong delivered goods can be returned. In this case please contact us via support@amiea.com

How long is the warranty period for Amiea products?

Any new Amiea device (system, machine, control unit or footswitch) has a warranty of two years. If you submit a justified warranty claim during this time, your product is eligible for a 1:1 replacement or repair. Warranty claims will be processed within 24 hours after receipt of the claim. If the claim is justified, the replacement will be shipped, or a repair order will be issued.
If your purchased Amiea device is defective and is not eligible for warranty, as the warranty has expired, you can turn in your defect device and we’ll offer you a new or a refurbished unit at a very attractive price. Get in touch with us via the contact form to find out more about your options.

How to return Amiea devices for replacement?

To return a defective device to our service center, please contact us and send the product to our customer service in Berlin.

MT.DERM GmbH
Repair Service
Blohmstraße 37 - 61
12307 Berlin, Germany
E-Mail: rma@mtderm.de

How to contact amiea for support?